1. About these terms
These terms govern the supply of compliance and electrical services by Let Safe Limited(“Let Safe”, “we”, “us”) to you (the “Client”). We are a UK company registered in England and Wales, company number 16024889, registered office at 9 Nelson Street, Southend-on-Sea, SS1 1EF.
By instructing us to carry out work — by phone, email, contact form, or via our portal — you agree to these terms. If we have a separately signed Master Services Agreement with you, that agreement takes precedence over these terms.
2. What we do
We provide statutory and recommended compliance services to residential landlords, letting agents, build-to-rent operators, and property management companies in Greater London and the South East. Our regular scope:
- Electrical Installation Condition Reports (EICR)
- Gas Safety inspections (CP12)
- Portable Appliance Testing (PAT)
- Fire Risk Assessments (FRA)
- Emergency Lighting testing
- Fire Alarm servicing
- Remedial works arising from any of the above
We hold NICEIC, Gas Safe, SafeContractor, ARL, Constructionline Gold, and TPI accreditations. Engineers attending site are qualified to the standard required by the relevant scheme.
3. Booking and access
When you instruct a job we’ll either book directly with you or — with your permission — contact the tenant by SMS with three slot options. Once a slot is confirmed we hold it; if the tenant isn’t reachable we’ll let you know in time to escalate.
Access is your responsibility. If an engineer attends a confirmed appointment and cannot get in, an abortive-call feeapplies (currently £75 + VAT; we’ll confirm at booking and reissue if it changes). Where we have made reasonable efforts to contact the tenant and they haven’t responded, we will not charge an abortive-call fee.
4. Quotes and fees
- Standard service fees are confirmed at booking. Multi-property and ongoing-contract rates are agreed in writing.
- Remedial works raised as part of an inspection are quoted separately before we proceed.
- Same-day / out-of-hours work attracts a priority premium that we will quote before accepting the job.
- All fees are exclusive of VAT unless stated otherwise.
5. Payment
We invoice via Xero. Standard payment terms are 14 days from the date of invoice by BACS, unless we have agreed different terms in writing. Late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998 and any reasonable recovery costs.
We do not take card payments directly; we do not store card data.
6. Cancellation
- More than 24 hours’ notice — no charge.
- Less than 24 hours’ notice — 50% of the job fee may be charged to cover the held engineer slot.
- On-the-day cancellation or no-access — full job fee may be charged as an abortive-call fee.
We’ll always be reasonable in genuine emergency circumstances — these aren’t a tool to punish, they’re a tool to make the engineer’s day economically viable.
7. Certificates and reports
Certificates are issued digitally, normally within 24 hours of the engineer signing off. Unsatisfactory EICRs include a quotation for the remedial works required to make the installation safe; we’ll send this within 24 hours of the inspection where possible.
We retain a copy of every certificate we issue for the period described in our Privacy Policy. If you lose a copy we will re-issue it free of charge.
8. Standards and accuracy
All inspections are carried out to the relevant British Standard (BS 7671 for EICR, BS 5839 for fire alarm, BS 5266 for emergency lighting, etc.) and the regulations of the issuing scheme. Findings are based on visible / accessible installations on the day of inspection — concealed defects that could not reasonably be identified by a competent engineer are not covered by the certificate.
9. Remedial work
You are not obliged to use us for remedial works identified in an inspection — but if you do, the terms here apply equally. Any third-party remedial works must be carried out by a suitably qualified contractor; we do not warrant work we did not perform.
10. Tenant interaction
When we communicate with tenants on your behalf we do so only about the specific job you have instructed. We do not market to your tenants, share their data with anyone outside the sub-processors listed in our Privacy Policy, or contact them for any purpose unrelated to the job.
11. Liability
Nothing in these terms limits or excludes liability that the law prevents us from limiting — including liability for death or personal injury caused by our negligence, or for fraud.
Subject to that, our total liability arising under or in connection with a job (in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to the greater of (a) £100,000 or (b) the fees paid for that job. We will not be liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.
We hold appropriate Public Liability, Employer’s Liability, and Professional Indemnity insurance. Cover details available on request.
12. Force majeure
Neither party is liable for delays or failure to perform caused by events outside their reasonable control — including (but not limited to) severe weather, utility failures, public health measures, or industrial action. We’ll let you know promptly and propose a sensible reschedule.
13. Confidentiality
We treat client and tenant information as confidential and use it only for the purposes of delivering the service. Our staff and sub-contractors are bound by equivalent obligations.
14. Termination
Either party may end an ongoing engagement on 30 days’ written notice. Where work is in flight, the engagement continues until that work is complete and invoiced. Either party may terminate immediately if the other commits a material breach not cured within 14 days of written notice.
15. Governing law and jurisdiction
These terms are governed by the law of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
Let Safe Limited
9 Nelson Street, Southend-on-Sea, SS1 1EF
support@let-safe.com · +44 204 586 4529